We reserve the right to deny admittance of any dog that we feel has infectious disease, health or temperament issues.
During their stay, should a dog be discovered to have excessive barking issues, aggression tendencies or unstable temperament, will be subject to handling charges and may be denied future admittance.
Checkout is prior to 11AM within our listed Office Hours. Pets picked up after these times, up until closing, will incur a rate of 50% of the nightly rate, for the partial day. If the pet(s) are picked up after hours, the regular nightly charge will apply in addition to any after hours or emergency charges.
Normal drop offs and pickups are permitted within our listed Public Hours.
After Hours charges per pet apply for drop-offs and pickups outside of normal Office hours.
Emergency pickup or drop-off charges will apply per pet between 6:00PM – 7:30PM (Feeding and non disturbance time), 9:00PM – 7:00AM or outside of our hours on any Statutory or Civic holiday. Advance notice is required.
There will be no pickups or drop-offs permitted whatsoever, between 5:45PM – 7:30PM.
Pets that are picked earlier than the arranged dates or times without 48 hours notification, will be charged the total fee of the original booking. All clients will pay for all days reserved from Dec. 15 – Jan. 15 & Mar. 1 –30.
Dogs are required to be on a leash and under control while on the property, until we place them in their temporary home. 
Up to date vaccinations are required for all dogs and cats, unless otherwise stated by your veterinarian. Proof of vaccination and/or adequate titer levels are required. Dogs are to have their Rabies, DHPP and Bordatella (kennel cough Vaccine must have been administered a minimum of 5 days prior to admittance). Cats are to have Rabies and F.V.R.C.P. Flea treatment is required from June - November.
We make all possible attempts to ensure your family pet is taken care of adequately, thus much time and work is involved on a daily basis, although it may be past our Office hours. With being a very active facility for dogs and with the many hours involved, we also require some down time from the public and we do appreciate your kindness of respecting our residence too. We understand you may have to drop-off or pick-up your pet outside our normal hours, which requires adequate advance notice, and respective charges will apply.
